Code of Conduct and Terms & Conditions

VALUES

When becoming a member of the Tailor Matched community each person commits to conducting themselves in line with our values of kindness, honesty and integrity. These values can show up in how each member interacts with each introduction, at events and with our matchmaking team. We expect these values to be present at all times and in all interactions.

ENGAGEMENT

As a member of the Tailor Matched community each member agrees it is their intention to connect with one another and agrees that they understand it is the goal of each member of our community to build a committed romantic relationship. We expect all members to be highly engaged with one another, as Tailor Matched set ourselves aside from any other dating community or online platform. All community members must always communicate with one another with kindness, respectful and honest representations of themselves at all times.

TONE AND INTENTION

At Tailor Matched there is no algorithm and the work we do in the personal introductions space is a ‘labour of love’ and with all good intentions. We matchmakers work towards the same end goal as our community members. With that said, it is our ethos that all community members liaise with our matchmakers with kindness, care and consideration of tone at all times. Any time we deem the conduct of members to be unkind, without care and consideration or not aligned with the behaviours and actions of the rest of our community we will act accordingly. Furthermore, we expect and each member commits to conducting themselves in a courteous manner at all times with each other and with our team 

OPEN MINDEDNESS

Our community are open-minded and we expect that openmindedness to be present at all times, with all introductions, at all events, at all workshops and with all of our matchmakers when engaging in the introductions service. All community members must be open to feedback and assistance in their dating journey in the mutual understanding that we may offer feedback in a way that is honest, direct, supportive and challenging of any limiting beliefs around attracting a fulfilling romantic relationship. 

CONFIDENTIALITY 

Our community is exceptional so confidentiality of our members is held in the highest regard. We expect all community members to keep confidential all information about our services and those which engage in them as part of our community. It is also important that all community members respect each others rights to privacy and keep confidential everything at Tailor Matched. 

RESPONSIBILITY 

All community members agree to be responsible for their actions and behaviours if it is not in line with our code of conduct at any time. Members agree to be held accountable with any course of action we feel is necessary to protect the brand, our values and our matchmaking community if we deem those behaiours and actions to be against our terms and conditions, agreements and expectations of each community member. 

 INCLUSION

We expect all community members to be inclusive, open-minded and not to ever use language which is deemed to be calculated, obscene, offensive, hateful or otherwise inflammatory or likely to deceive. This includes, but isn’t limited to, language that is intended to or otherwise is likely to threaten, annoy, discriminate, alarm, inconvenience, upset, or embarrass any member of our community or our team of matchmakers. All activity of our community members must always be lawful.

CONSTRUCTIVE COMMUNICATION 

At Tailor Matched we are like no other matchmaking agency. We bring singles together using the three core components of emotional, intellectual and sexual compatibilty. It’s important that community memebrs share with each other openly about what is coming up for community member during their time of connecting: be in via an introduction, at a workshop or at an in-person event. Understanding and interpretation of exchanges between community members can be subject to their own experiences, beliefs, values and current circumstances - it’s important members acknowledge that humans interpretation of one another can be subjective rather than objective. With this in mind, we expect kind communication at all times with one another that is constructive to how you feel and the other persons dating journey, that is with kindness and that keeps community spirit ar the forefront of mind. Additionally, when it comes to sexual compatibility it is important to us that community members never ‘yuck each others yum’. 

END DESTINATION IN MIND

Our clients must always know that we matchmakers are working towards the same end goals as our community members. This end goal is to connect the community to those romantically suitable, however subjective, given what they have shared in their unique Suitability Profiles. To ensure our intentions are aligned, and, the high chance of offline connection being actualised, our community agrees that their information is in full at the beginning of their membership, it is up to date at all times and that they engage in the process as much as our matchmakers are invested in the personal introductions services for each and every one. The more constructive and kind feedback the team receive from each introduction, each date and each interaction will help us further refine the process of personal introductions. Our community also understands that the dating journey as a process is different for each community member due to subjectivity as we deal with people, not products.  

NO GUARANTEES

Our community members agree that they understand that whilst we matchmakers work towards and are aligned with the same romantic goals of our clients that there are no guarantees. Our community members commit to being openminded to the work that we matchmakers do, working with romantic subjectivity, ever changing dating landscapes and elements that aren’t often tangible such as chemistry, compatibility and romantic connectivity between members. Each member acknowledges and commits to the understanding that there are no guarantees but working towards the end goal is a collaboration between the members input and the professional work of our matchmakers. 

WHO WE ARE AND HOW TO CONTACT US

Our site is a site operated by Tailormatched.com Limited ("We"). We are registered in England and Wales under company number 11447391 and have our registered office at 98a High Street, Potters Bar, EN6 5AT.
We are a limited company.
To contact us, please email [email protected]

BY USING OUR SITE YOU ACCEPT THESE TERMS

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.
If you do not agree to these terms, you must not use our site.
We recommend that you print a copy of these terms for future reference.

THERE ARE OTHER TERMS THAT MAY APPLY TO YOU

These terms of use refer to the following additional terms, which also apply to your use of our site:
Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
If you purchase goods or services from our site or participate in any promotions, other terms and conditions will apply and which you must accept and abide by.

WE MAY MAKE CHANGES TO THESE TERMS

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

WE MAY MAKE CHANGES TO OUR SITE

We may update and change our site from time to time to reflect changes to our products, our users' needs and our business priorities.

WE MAY SUSPEND OR WITHDRAW OUR SITE

Our site is made available free of charge.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

WHO CAN USE OUR SITE?

Our site and the services we provide are directed to people residing in the United Kingdom. We may, however, provide coaching services to people residing outside the UK but we do not represent that content available on or through our site is appropriate for use or available in all other locations.
Our site is for adults only. The content and the services we provide are not suitable for children. Adults are responsible for ensuring that their children do not access our side.

YOU MUST KEEP YOUR ACCOUNT DETAILS SAFE

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at [email protected]

HOW YOU MAY USE MATERIAL ON OUR SITE

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

DO NOT RELY ON INFORMATION ON THIS SITE

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

WE ARE NOT RESPONSIBLE FOR WEBSITES WE LINK TO

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
We have no control over the contents of those sites or resources.

USER-GENERATED CONTENT IS NOT APPROVED BY US

This website may include information and materials uploaded by other users of the site, including posts made to our social media accounts. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.
If you wish to complain about information and materials uploaded by other users please contact us at [email protected]

INFORMATION ABOUT OUR USE OF COOKIES

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
By continuing to browse the site, you are agreeing to our use of cookies.
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We use the following cookies:

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Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products or services to you, which will be set out in our Terms and Conditions.
Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

WE ARE NOT RESPONSIBLE FOR VIRUSES AND YOU MUST NOT INTRODUCE THEM

We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

RULES ABOUT LINKING TO OUR SITE

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site in any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
We reserve the right to withdraw linking permission without notice.
If you wish to link to or make any use of content on our site other than that set out above, please contact [email protected]

WHICH COUNTRY'S LAWS APPLY TO ANY DISPUTES?

These terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction to deal with any disputes that may arise between us.